Delivery Policy and Tracking for Canada
All orders delivered in Canada will be through Canada Post.
We will always try our best to process and send your delivery out the same day. The cutoff time to allow for this is 2PM Pacific Standard Time. If your order is unable to be sent out the same day, you can expect it to be with the courier within 24 hours.
After your order has been processed and payment has been made, an order confirmation will be sent to your email address within 24 hours. This confirmation will contain your delivery tracking number which will allow you to track your delivery through the courier website. Deliveries may take from 7-10 days to reach its destination. For remote locations, deliveries may take from 9-14 days to reach its destination.
Due to the different tracking procedures and information systems used as well as volumes experienced by each courier, tracking information may not be available or may not update immediately. Your delivery will typically arrive by or within 2 days of the estimated delivery date.
- Track your package online at canadapost.ca
- Track your package by phone within Canada at 1-866-607-6301
- Track your package by phone outside of Canada at 1-416-979-3033
We do not deliver oversize shipments at this time. Oversize shipments include any deliveries that cannot fit in a 24” x 18” x 12” box or weighs over 20 pounds. Any orders that do not fit these dimensions or is overweight will be packed and sent as a split shipment. Split shipments will be sent out at the same time, however, they may be subject for arrival to your destination at different times.
We do not process orders or send out deliveries on weekends and holidays at this time.
After You Have Signed for the Delivery
Even though your package may not appear to be damaged, if you find damage to its content while unpacking your delivery, stop and do not throw away the packaging and packing materials. Contact us immediately by email during business hours so that we may file a claim on your behalf. If you continue unpacking your delivery and/or throw away the packaging and packing materials, you will forfeit the basis for your claim.
Deliveries Returned to Sender
All packages that are returned to sender or refused are subject to a 15% restocking fee and all applicable delivery costs.
A package returned to sender may not have any delivery attempts made, typically due to incorrect apartment/unit number or street address entered when the order was placed. A package returned to sender may also have many delivery attempts made, typically when no one is at home to receive it. Prior to the package being returned to sender, the courier will leave a note indicating the attempt - depending on the courier company, you can contact them to arrange another delivery attempt or arrange to pick up the delivery from their outlet or depot.
Order Cancellation or Changes
Any orders that have not already been processed or shipped qualify for cancellation or changes. Please email us immediately during business hours to request a cancellation or change. Please do not email us due to the volume of emails we receive each day. This volume causes a delay in response and we cannot guarantee that we will be able to cancel or change your order before it is processed or shipped.
Order Errors or Missing Merchandise
In event that there is a potential error or missing item(s) in your delivery, please ensure that you have received all packages in your delivery and recheck the packing material, particularly with smaller merchandise which may be wrapped in the packing material. Once you have confirmed a potential error