Delivery Policy and Tracking for USA and other Countries
All orders delivered within and outside of the continental US will be through USPS at our discretion.
We will always try our best to process and send your delivery out the same day after you have confirmed your order. The cutoff time to allow for this is 2PM Pacific Standard Time. If your order is unable to be sent out the same day, you can expect it to be with the courier within 24 hours.
After your order has been processed and payment has been made, a notification will be sent to your email address within 24 hours. This confirmation will contain your delivery tracking number which will allow you to track your delivery through the courier website. Deliveries may take from 8-16 days to reach its destination.
Due to the different tracking procedures and information systems used as well as volumes experienced by each courier, tracking information may not be available or may not update immediately. Your delivery will typically arrive by or within 2 days of the estimated delivery date.
- Track your package online at usps.com
- Track your package by phone at 1-800-222-1811
We do not deliver oversize shipments at this time. Oversize shipments include any deliveries that cannot fit in a 23 11/16” x 11 3/4” x 3” or 12” x 12” x 5 1/2” box or weighs over 20 pounds. Any orders that do not fit these dimensions or is overweight will be packed and sent as a split shipment. Split shipments will be sent out at the same time, however, they may be subject for arrival to your destination at different times.
We do not process orders or send out deliveries on weekends and holidays at this time.
eliveries with Damage or Loss of Product
Before signing for your delivery, please inspect the condition of your package(s). If there is any damage, please inform the courier and ask to inspect the contents of the damaged package - if your request to inspect the contents is denied by the courier delivering your package, ask the courier to wait and contact the customer service department of the courier company. All claims for damage or loss of product must be made against the courier company - once the courier has picked up the delivery and is in receipt of the packages, responsibility is transferred to them for its safe and timely transport.
After You Have Signed for the Delivery
Even though your package may not appear to be damaged, if you find damage to its content while unpacking your delivery, stop and do not throw away the packaging and packing materials. Contact us immediately by email during business hours so that we may file a claim on your behalf. If you continue unpacking your delivery and/or throw away the packaging and packing materials, you will forfeit the basis for your claim.
Deliveries Returned to Sender
All packages that are returned to sender or refused are subject to a 15% restocking fee and all applicable delivery costs.
A package returned to sender may not have any delivery attempts made, typically due to incorrect apartment/unit number or street address entered when the order was placed. A package returned to sender may also have many delivery attempts made, typically when no one is at home to receive it. Prior to the package being returned to sender, the courier will leave a note indicating the attempt - depending on the courier company, you can contact them to arrange another delivery attempt or arrange to pick up the delivery from their outlet or depot.
Order Cancellation or Changes
Any orders that have not already been processed or shipped qualify for cancellation or changes. Please email us immediately during business hours to request a cancellation or change.
Order Errors or Missing Merchandise
In event that there is a potential error or missing item(s) in your delivery, please ensure that you have received all packages in your delivery and recheck the packing material, particularly with smaller merchandise which may be wrapped in the packing material. Once you have confirmed a potential error or missing item(s) in your delivery, contact us through email during regular business hours within 5 days of receiving your delivery.