Frequently asked questions
The RMA number applies only to the specific merchandise stated at the time of issue. If you have more than one RMA number, do not combine them and return the merchandise as a single shipment. A combined RMA shipment is typically difficult to process, impeding processing time and correct application of any refunds or replacements. The combined RMA shipment will be delivered back to you at your expense in order to avoid confusion, miscommunication, and extended delay during RMA processing.
Clearly display the RMA number on the outside of the box when returning merchandise. Please do not mark or affix the RMA number on the actual product packaging - doing so will void your return as we cannot restock the product, which will then be delivered back to you at your expense. Products returned without a RMA number imply that there had been no return merchandise authorization issued and will be delivered back to you at your expense.
All delivery costs for returns are non-refundable. When you receive a RMA number, you agree to incur restocking fees and all delivery costs, insurance costs, and risks associated with your return merchandise during transit.
After You Have Signed for the Delivery
Even though your package may not appear to be damaged, if you find damage to its content while unpacking your delivery, stop and do not throw away the packaging and packing materials. Contact us immediately by email during business hours so that we may file a claim on your behalf. If you continue unpacking your delivery and/or throw away the packaging and packing materials, you will forfeit the basis for your claim.
You have 5 working days to report your damage item to us. We will require a picture of the damaged item in order to receive a refund.
In case you haven't found the answer for your question please feel free to contact us, our customer support will be happy to help you.