Frequently asked questions

Glacier Trade is owed by Salish Wind Ventures so you were billed correctly.
For orders in British Columbia Lower Mainland, you can choose to pick up your order to save on freight and shipping costs. Once your order is paid, we will send you an email on the address for pickup. The address will be in Vancouver. If you are having your order shipped outside of the lower mainland, we will bill you accordingly to the freight chart and your credit card will be billed again after your order is processed. If you have any questions regarding this, please email us at info@glaciertrade.com. For all other orders outside of Lower Mainland BC, you will be charge for freight costs as per the freight policy.
Please email us at info@glaciertrade.com and we will respond to you as soon as possible.
We ship direct to you, you can shop in the comfort of your home! We offer excellent value for our products and great service. We also try and offer a unique selection of product, whether it is bicycle parts, minerals and specimens, jewellery, shampoos and shower gels. We are always expanding the variety of items we carry.
Depending if you are in Canada or USA, you will receive your order typically from 7-21 days. We will do our best to get your order out as quickly as we can.
All returns for a refund, replacement, or repair require a Return Merchandise Authorization (RMA) number and copy of your invoice. Contact us through email during regular business hours to obtain your RMA number.

The RMA number applies only to the specific merchandise stated at the time of issue. If you have more than one RMA number, do not combine them and return the merchandise as a single shipment. A combined RMA shipment is typically difficult to process, impeding processing time and correct application of any refunds or replacements. The combined RMA shipment will be delivered back to you at your expense in order to avoid confusion, miscommunication, and extended delay during RMA processing.

Clearly display the RMA number on the outside of the box when returning merchandise. Please do not mark or affix the RMA number on the actual product packaging - doing so will void your return as we cannot restock the product, which will then be delivered back to you at your expense. Products returned without a RMA number imply that there had been no return merchandise authorization issued and will be delivered back to you at your expense.

All delivery costs for returns are non-refundable. When you receive a RMA number, you agree to incur restocking fees and all delivery costs, insurance costs, and risks associated with your return merchandise during transit.
See the freight policies for shipping to USA and Canada. All Canada freight will be calculated and payment processed on your credit card. All US freight will be confirmed before we ship by email. Once we receive your confirmation, we will calculate the freight and tax and charge your credit card.
Before signing for your delivery, please inspect the condition of your package(s). If there is any damage, please inform the courier and ask to inspect the contents of the damaged package - if your request to inspect the contents is denied by the courier delivering your package, ask the courier to wait and contact the customer service department of the courier company. All claims for damage or loss of product must be made against the courier company - once the courier has picked up the delivery and is in receipt of the packages, responsibility is transferred to them for its safe and timely transport.

After You Have Signed for the Delivery
Even though your package may not appear to be damaged, if you find damage to its content while unpacking your delivery, stop and do not throw away the packaging and packing materials. Contact us immediately by email during business hours so that we may file a claim on your behalf. If you continue unpacking your delivery and/or throw away the packaging and packing materials, you will forfeit the basis for your claim.

You have 5 working days to report your damage item to us. We will require a picture of the damaged item in order to receive a refund.
Because of the nature of some of the items, some product may not match the exact picture online. We will do our best to provide measurements. If you have any questions, please email us at info@glaciertrade.com BEFORE you order and we will answer your question as best as we can.
https://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?execution=e2s1
https://tools.usps.com/go/TrackConfirmAction_input
For online orders, we accept Mastercard, Mastercard Debit, Visa, Visa Debit, Discovery, American Express, Interac Online. For pick up orders we accept all the payment mentioned and also cash.
Because of the fragile nature of these items, we have decided that we cannot ship them due to damages that will incur during shipping. If you are in the B.C. Lower Mainland and are willing to pick up the item, please send us an email at info@glaciertrade.com and we will arrange for you to come in with an appointment to pick up your item. We will email you our address and an agreed time for you to come in. Please email us if you have further inquiries.
All prices are listed in Canadian Dollars. If you are a US customer, your credit card company will calculate the exchange rate, which fluctuates daily. This is an advantage to you, our American customers because of your stronger dollar value.

In case you haven't found the answer for your question please feel free to contact us, our customer support will be happy to help you.

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